About Us
Your trusted choice for appliance repair
About Us
Your trusted choice for appliance repair












Science Appliance was founded in 2015 with a mission to provide honest, reliable, and affordable appliance repair solutions. We started as a small, locally owned business and quickly grew through word-of-mouth as our customers experienced the difference in our personalized service.
With a commitment to consistently exceed industry standards we focus on providing an incomparable and complete customer service, not just a repair service. Over the years, we’ve expanded our team and broadened our service area, all while maintaining the same core values of trust, transparency, and long-lasting repairs.
During the initial phone call for service, our knowledgeable and friendly office staff will walk you through the scheduling process. We guarantee that we will arrive for our scheduled appointment, and we will never do so unannounced. You will be provided with a diagnosis and total repair cost prior to any repairs being completed, and our team will supply you with all of the necessary information to make an educated decision on whether to repair or replace your unit. At the end of each service, we will also provide maintenance tips to prolong the lifespan of your machine.
Our Awesome Journey
How we became the leading appliance repair company in Lubbock, Texas
Our Awesome Journey
How we became the leading appliance repair company in Lubbock, Texas
2015
The Beginning
With a passion for problem-solving and customer service, our founder, Robert Pugh, left his managerial position at Appliance Parts Depot to take over for a retiring repair company, Williams Appliance, est. 1964. With the help from his wife, Casey, the team successfully rebranded Williams Appliance to form Science Appliance.
2015
The Beginning
With a passion for problem-solving and customer service, our founder, Robert Pugh, left his managerial position at Appliance Parts Depot to take over for a retiring repair company, Williams Appliance, est. 1964. With the help from his wife, Casey, the team successfully rebranded Williams Appliance to form Science Appliance.
2017-2018
Getting Noticed
In January 2017, Science Appliance was voted by Lubbock residents as KCBD's "Best of the West" after only one full year in business. This was also the last year that appliance repair was an included category in this campaign. Then, for 2018, Science Appliance had the second highest customer satisfation ranking in the nation by American Home Shield, and was honored with their National Quality Award.
2017-2018
Getting Noticed
In January 2017, Science Appliance was voted by Lubbock residents as KCBD's "Best of the West" after only one full year in business. This was also the last year that appliance repair was an included category in this campaign. Then, for 2018, Science Appliance had the second highest customer satisfation ranking in the nation by American Home Shield, and was honored with their National Quality Award.
2019
A Growing Team
To meet the rising demand for our services, we began to grow our team. All new Appliantists undergo rigorous training to ensure they provide the highest level of care and expertise to every customer.
2019
A Growing Team
To meet the rising demand for our services, we began to grow our team. All new Appliantists undergo rigorous training to ensure they provide the highest level of care and expertise to every customer.
2021
Serving Thousands
With thousands of successful repairs and happy customers, we became a trusted name for appliance repair in west Texas. Our dedication to customer satisfation earned us glowing testimonials and referrals from loyal clients.
2021
Serving Thousands
With thousands of successful repairs and happy customers, we became a trusted name for appliance repair in west Texas. Our dedication to customer satisfation earned us glowing testimonials and referrals from loyal clients.
Today
Leading the Industry
Today, Science Appliance continues to set the standard for appliance repair. With a scientific approach to diagnosing, and a commitment to excellence, we look forward to providing Lubbock and surroundng communities with quality appliance repairs for years to come.
Today
Leading the Industry
Today, Science Appliance continues to set the standard for appliance repair. With a scientific approach to diagnosing, and a commitment to excellence, we look forward to providing Lubbock and surroundng communities with quality appliance repairs for years to come.
Founded in
Founded in
Founded in
15
Years of Experience
+
Years of Experience
+
Years of Experience
+
30
Customer Satisfaction
%
Customer Satisfaction
%
Customer Satisfaction
%
99
Expert Appliantists
+
Expert Appliantists
+
Expert Appliantists
+
5
Expert Repairs
Satisfaction Guaranteed
Fast Service
Our Core Values
The heart of our Appliance Repair mission!
Our Core Values
The heart of our Appliance Repair mission!
Our Core Values
The heart of our Appliance Repair mission!
You Come First!
Your peace of mind is our top priority. We go above and beyond to ensure your home appliance stays in tip-top shape, while delivering top-notch customer service with every visit.
You Come First!
Your peace of mind is our top priority. We go above and beyond to ensure your home appliance stays in tip-top shape, while delivering top-notch customer service with every visit.
You Come First!
Your peace of mind is our top priority. We go above and beyond to ensure your home appliance stays in tip-top shape, while delivering top-notch customer service with every visit.
Community Driven
We care about Lubbock and the community. We are family owned and operated, and love to support and partner with other local small businesses!
Community Driven
We care about Lubbock and the community. We are family owned and operated, and love to support and partner with other local small businesses!
Community Driven
We care about Lubbock and the community. We are family owned and operated, and love to support and partner with other local small businesses!
Honest & Clear, Every Step of the Way
No surprises here! We believe in honest, upfront communication and provide clear solutions, timelines, and pricing—so you always know what to expect.
Honest & Clear, Every Step of the Way
No surprises here! We believe in honest, upfront communication and provide clear solutions, timelines, and pricing—so you always know what to expect.
Honest & Clear, Every Step of the Way
No surprises here! We believe in honest, upfront communication and provide clear solutions, timelines, and pricing—so you always know what to expect.
Excellence, One Job at a Time
With years of experience and ongoing training, our team is dedicated to delivering the highest standard of service every time.
Excellence, One Job at a Time
With years of experience and ongoing training, our team is dedicated to delivering the highest standard of service every time.
Excellence, One Job at a Time
With years of experience and ongoing training, our team is dedicated to delivering the highest standard of service every time.


Our Mission
To create a workspace atmosphere in which customers feel comfortable asking questions and learning about their appliances. We emphasize education, transparency, and respect while delivering expert appliance repair services.


Our Vision
To set new expectations for industry standards by helping customers maintain and prolong the lifespan of their appliances, while providing reliable, honest, and high-quality repair work each and every time.
“We understand how much a broken appliance can disrupt your household routine. We will make every effort to prioritize your service request to make sure you don't have to go without for long."

Robert Pugh
CEO & Founder, Science Appliance
Awards
Our wall of fame
We've been hard at work providing quality appliance repairs and the recognition speaks for itself! Here are some of the awards we've earned along the way.
Awards
Our wall of fame
We've been hard at work providing quality appliance repairs and the recognition speaks for itself! Here are some of the awards we've earned along the way.
Awards
Our wall of fame
We've been hard at work providing quality appliance repairs and the recognition speaks for itself! Here are some of the awards we've earned along the way.

2017
KCBD's Best of the West
Voted "Best Appliance Repair Company" by Lubbock residents.

2017
KCBD's Best of the West
Voted "Best Appliance Repair Company" by Lubbock residents.

2017
KCBD's Best of the West
Voted "Best Appliance Repair Company" by Lubbock residents.

2018
National Quality Award
Recognized by American Home Shield for consistently delivering exceptional customer service and achieving the secondmost customer satisfaction rating in the nation.

2018
National Quality Award
Recognized by American Home Shield for consistently delivering exceptional customer service and achieving the secondmost customer satisfaction rating in the nation.

2018
National Quality Award
Recognized by American Home Shield for consistently delivering exceptional customer service and achieving the secondmost customer satisfaction rating in the nation.

2021
Neighborhood Favorite
Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2021
Neighborhood Favorite
Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2021
Neighborhood Favorite
Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2022
Neighborhood Favorite
Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2022
Neighborhood Favorite
Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2022
Neighborhood Favorite
Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2023
Neighborhood Favorite
Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2023
Neighborhood Favorite
Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2023
Neighborhood Favorite
Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2024
Neighborhood Favorite
Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2024
Neighborhood Favorite
Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2024
Neighborhood Favorite
Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2025
AHS Pro Council
Council membership is reserved for trusted, preferred contractors who exceed expectations and exemplify a dedication to excellence, efficiency, and customer service satisfaction.

2025
AHS Pro Council
Council membership is reserved for trusted, preferred contractors who exceed expectations and exemplify a dedication to excellence, efficiency, and customer service satisfaction.

2025
AHS Pro Council
Council membership is reserved for trusted, preferred contractors who exceed expectations and exemplify a dedication to excellence, efficiency, and customer service satisfaction.
Commercial Clients
Our commercial partners in appliance repair
From rental companies to warranty providers, our commercial clients trust us to keep their appliances operational and safe for customers and employees alike!
Commercial Clients
Our commercial partners in appliance repair
From rental companies to warranty providers, our commercial clients trust us to keep their appliances operational and safe for customers and employees alike!
Commercial Clients
Our commercial partners in appliance repair
From rental companies to warranty providers, our commercial clients trust us to keep their appliances operational and safe for customers and employees alike!

Get in touch today!
Ready to book your appliance repair appointment? Have additional questions? Fill out the form below, and one of our team members will contact you as soon as possible!
We are text friendly! By texting us you are agreeing to our messaging disclaimer - I agree to receive communications by text message regarding appliance repairs from Science Appliance.
You may opt out by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply. You may review our privacy policy to learn how your data is used.

Get in touch today!
Ready to book your appliance repair appointment? Have additional questions? Fill out the form below, and one of our team members will contact you as soon as possible!
We are text friendly! By texting us you are agreeing to our messaging disclaimer - I agree to receive communications by text message regarding appliance repairs from Science Appliance.
You may opt out by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply. You may review our privacy policy to learn how your data is used.

Get in touch today!
Ready to book your appliance repair appointment? Have additional questions? Fill out the form below, and one of our team members will contact you as soon as possible!
We are text friendly! By texting us you are agreeing to our messaging disclaimer - I agree to receive communications by text message regarding appliance repairs from Science Appliance.
You may opt out by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply. You may review our privacy policy to learn how your data is used.