About Us

Your trusted choice for appliance repair

About Us

Your trusted choice for appliance repair

Control Board
Bill Williams Logo
Sci Guy Logo
Science Appliance Team
Rave Customer Review
Repairs in Action

Control Board
Bill Williams Logo
Sci Guy Logo
Science Appliance Team
Rave Customer Review
Repairs in Action

Science Appliance was founded in 2015 with a mission to provide honest, reliable, and affordable appliance repair solutions. We started as a small, locally owned business and quickly grew through word-of-mouth as our customers experienced the difference in our personalized service.

With a commitment to consistently exceed industry standards we focus on providing an incomparable and complete customer service, not just a repair service. Over the years, we’ve expanded our team and broadened our service area, all while maintaining the same core values of trust, transparency, and long-lasting repairs.

During the initial phone call for service, our knowledgeable and friendly office staff will walk you through the scheduling process. We guarantee that we will arrive for our scheduled appointment, and we will never do so unannounced. You will be provided with a diagnosis and total repair cost prior to any repairs being completed, and our team will supply you with all of the necessary information to make an educated decision on whether to repair or replace your unit. At the end of each service, we will also provide maintenance tips to prolong the lifespan of your machine.

Our Awesome Journey

How we became the leading appliance repair company in Lubbock, Texas

Our Awesome Journey

How we became the leading appliance repair company in Lubbock, Texas

2015

The Beginning

With a passion for problem-solving and customer service, our founder, Robert Pugh, left his managerial position at Appliance Parts Depot to take over for a retiring repair company, Williams Appliance, est. 1964. With the help from his wife, Casey, the team successfully rebranded Williams Appliance to form Science Appliance.

2015

The Beginning

With a passion for problem-solving and customer service, our founder, Robert Pugh, left his managerial position at Appliance Parts Depot to take over for a retiring repair company, Williams Appliance, est. 1964. With the help from his wife, Casey, the team successfully rebranded Williams Appliance to form Science Appliance.

2017-2018

Getting Noticed

In January 2017, Science Appliance was voted by Lubbock residents as KCBD's "Best of the West" after only one full year in business. This was also the last year that appliance repair was an included category in this campaign. Then, for 2018, Science Appliance had the second highest customer satisfation ranking in the nation by American Home Shield, and was honored with their National Quality Award.

2017-2018

Getting Noticed

In January 2017, Science Appliance was voted by Lubbock residents as KCBD's "Best of the West" after only one full year in business. This was also the last year that appliance repair was an included category in this campaign. Then, for 2018, Science Appliance had the second highest customer satisfation ranking in the nation by American Home Shield, and was honored with their National Quality Award.

2019

A Growing Team

To meet the rising demand for our services, we began to grow our team. All new Appliantists undergo rigorous training to ensure they provide the highest level of care and expertise to every customer.

2019

A Growing Team

To meet the rising demand for our services, we began to grow our team. All new Appliantists undergo rigorous training to ensure they provide the highest level of care and expertise to every customer.

2021

Serving Thousands

With thousands of successful repairs and happy customers, we became a trusted name for appliance repair in west Texas. Our dedication to customer satisfation earned us glowing testimonials and referrals from loyal clients.

2021

Serving Thousands

With thousands of successful repairs and happy customers, we became a trusted name for appliance repair in west Texas. Our dedication to customer satisfation earned us glowing testimonials and referrals from loyal clients.

Today

Leading the Industry

Today, Science Appliance continues to set the standard for appliance repair. With a scientific approach to diagnosing, and a commitment to excellence, we look forward to providing Lubbock and surroundng communities with quality appliance repairs for years to come.

Today

Leading the Industry

Today, Science Appliance continues to set the standard for appliance repair. With a scientific approach to diagnosing, and a commitment to excellence, we look forward to providing Lubbock and surroundng communities with quality appliance repairs for years to come.

Founded in

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Founded in

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Founded in

15

Years of Experience

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+

Years of Experience

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+

Years of Experience

+

30

Customer Satisfaction

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%

Customer Satisfaction

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%

Customer Satisfaction

%

99

Expert Appliantists

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+

Expert Appliantists

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+

Expert Appliantists

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5

  • Expert Repairs

    Satisfaction Guaranteed

    Fast Service

Our Core Values

The heart of our Appliance Repair mission!

Our Core Values

The heart of our Appliance Repair mission!

Our Core Values

The heart of our Appliance Repair mission!

You Come First!

Your peace of mind is our top priority. We go above and beyond to ensure your home appliance stays in tip-top shape, while delivering top-notch customer service with every visit.

You Come First!

Your peace of mind is our top priority. We go above and beyond to ensure your home appliance stays in tip-top shape, while delivering top-notch customer service with every visit.

You Come First!

Your peace of mind is our top priority. We go above and beyond to ensure your home appliance stays in tip-top shape, while delivering top-notch customer service with every visit.

Community Driven

We care about Lubbock and the community. We are family owned and operated, and love to support and partner with other local small businesses!

Community Driven

We care about Lubbock and the community. We are family owned and operated, and love to support and partner with other local small businesses!

Community Driven

We care about Lubbock and the community. We are family owned and operated, and love to support and partner with other local small businesses!

Honest & Clear, Every Step of the Way

No surprises here! We believe in honest, upfront communication and provide clear solutions, timelines, and pricing—so you always know what to expect.

Honest & Clear, Every Step of the Way

No surprises here! We believe in honest, upfront communication and provide clear solutions, timelines, and pricing—so you always know what to expect.

Honest & Clear, Every Step of the Way

No surprises here! We believe in honest, upfront communication and provide clear solutions, timelines, and pricing—so you always know what to expect.

Excellence, One Job at a Time

With years of experience and ongoing training, our team is dedicated to delivering the highest standard of service every time.

Excellence, One Job at a Time

With years of experience and ongoing training, our team is dedicated to delivering the highest standard of service every time.

Excellence, One Job at a Time

With years of experience and ongoing training, our team is dedicated to delivering the highest standard of service every time.

Oven Repair in Action
Oven Repair in Action

Our Mission

To create a workspace atmosphere in which customers feel comfortable asking questions and learning about their appliances. We emphasize education, transparency, and respect while delivering expert appliance repair services.

Refrigerator Repair in Action
Refrigerator Repair in Action

Our Vision

To set new expectations for industry standards by helping customers maintain and prolong the lifespan of their appliances, while providing reliable, honest, and high-quality repair work each and every time.

“We understand how much a broken appliance can disrupt your household routine. We will make every effort to prioritize your service request to make sure you don't have to go without for long."

Founder Pic

Robert Pugh

CEO & Founder, Science Appliance

Awards

Our wall of fame

We've been hard at work providing quality appliance repairs and the recognition speaks for itself! Here are some of the awards we've earned along the way.

Awards

Our wall of fame

We've been hard at work providing quality appliance repairs and the recognition speaks for itself! Here are some of the awards we've earned along the way.

Awards

Our wall of fame

We've been hard at work providing quality appliance repairs and the recognition speaks for itself! Here are some of the awards we've earned along the way.

Best of the West Award

2017

KCBD's Best of the West

Voted "Best Appliance Repair Company" by Lubbock residents.

Best of the West Award

2017

KCBD's Best of the West

Voted "Best Appliance Repair Company" by Lubbock residents.

Best of the West Award

2017

KCBD's Best of the West

Voted "Best Appliance Repair Company" by Lubbock residents.

AHS Award

2018

National Quality Award

Recognized by American Home Shield for consistently delivering exceptional customer service and achieving the secondmost customer satisfaction rating in the nation.

AHS Award

2018

National Quality Award

Recognized by American Home Shield for consistently delivering exceptional customer service and achieving the secondmost customer satisfaction rating in the nation.

AHS Award

2018

National Quality Award

Recognized by American Home Shield for consistently delivering exceptional customer service and achieving the secondmost customer satisfaction rating in the nation.

Nextdoor Award

2021

Neighborhood Favorite

Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

Nextdoor Award

2021

Neighborhood Favorite

Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

Nextdoor Award

2021

Neighborhood Favorite

Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

Nextdoor Award

2022

Neighborhood Favorite

Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

Nextdoor Award

2022

Neighborhood Favorite

Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

Nextdoor Award

2022

Neighborhood Favorite

Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

Nextdoor Award

2023

Neighborhood Favorite

Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

Nextdoor Award

2023

Neighborhood Favorite

Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

Nextdoor Award

2023

Neighborhood Favorite

Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2024

Neighborhood Favorite

Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2024

Neighborhood Favorite

Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2024

Neighborhood Favorite

Voted Nextdoor's "Neighborhood Favorite" for appliance repair by Lubbock residents.

2025

AHS Pro Council

Council membership is reserved for trusted, preferred contractors who exceed expectations and exemplify a dedication to excellence, efficiency, and customer service satisfaction.

2025

AHS Pro Council

Council membership is reserved for trusted, preferred contractors who exceed expectations and exemplify a dedication to excellence, efficiency, and customer service satisfaction.

2025

AHS Pro Council

Council membership is reserved for trusted, preferred contractors who exceed expectations and exemplify a dedication to excellence, efficiency, and customer service satisfaction.

Commercial Clients

Our commercial partners in appliance repair

From rental companies to warranty providers, our commercial clients trust us to keep their appliances operational and safe for customers and employees alike!

Commercial Clients

Our commercial partners in appliance repair

From rental companies to warranty providers, our commercial clients trust us to keep their appliances operational and safe for customers and employees alike!

Commercial Clients

Our commercial partners in appliance repair

From rental companies to warranty providers, our commercial clients trust us to keep their appliances operational and safe for customers and employees alike!

  • AHS Logo
  • LG Logo
  • Dacor Logo
  • Meridian Logo
  • Minnix Logo
  • Coldwell Banker Logo
  • Hub City Rentals Logo
  • Reside Logo
  • Rent LBK Logo
  • Location Rentals Logo
Laundry Repair Technician

Get in touch today!

Ready to book your appliance repair appointment? Have additional questions? Fill out the form below, and one of our team members will contact you as soon as possible!

Laundry Repair Technician

Get in touch today!

Ready to book your appliance repair appointment? Have additional questions? Fill out the form below, and one of our team members will contact you as soon as possible!

Laundry Repair Technician

Get in touch today!

Ready to book your appliance repair appointment? Have additional questions? Fill out the form below, and one of our team members will contact you as soon as possible!